UX Audit Services
Visitors arrive, look around and leave without getting in touch. UX, short for user experience, is how easy your site is to use, and it is often where those enquiries are lost. Our UX audit services find where people leave, which steps confuse them and what stops them making an enquiry.
When a website UX audit pays off
- Traffic grows, but enquiries do not.
- Many visitors leave your key pages without taking the next step.
- Customers tell you they could not find prices, contact details or answers.
- You are planning a redesign and want to know what to keep.
What we review
- Analytics and the points where visitors drop off.
- Key journeys, from the first page someone lands on to an enquiry or a purchase.
- The experience on a phone.
- Forms and checkout.
- Clarity and trust: prices, reviews and contact details where people expect to find them.
- Speed, as part of how the site feels to use.
- Basic accessibility: contrast, readable text and labelled form fields.
How the audit is done
Data comes first. Where Microsoft Clarity or Hotjar is connected, we watch session recordings and heatmaps to see how real visitors move through the site. Where neither is connected, our web designer and business analyst go through each key journey on mobile and desktop themselves. If your site does not yet track form submissions and key clicks, tracking can be set up first as a separate task.
Your audit report
Every problem comes with a screenshot, an explanation of why it costs you enquiries and a recommended fix. We then go through the report with you on a one-hour Zoom call.
UX audit, SEO audit and CRO
An SEO audit looks at how people find you. A website usability audit looks at what happens after they arrive, as a one-off review. Conversion rate optimisation is the ongoing work of testing and improving pages over time. Many sites benefit from both audits.
Portfolio Highlights
B2C architecture studio in London. Bespoke website design with clear service pages and a journal. Outcome: longer sessions, higher enquiry volume from Central London districts, stronger organic visibility.
Jewellery retailer. Website design and development with mobile-first UX, refined product cards, and story-led content. Outcome: higher PDP conversion and better repeat traffic from search.
Food brand. B2B website design for distributors with simple lead capture and location logic. Outcome: shorter paths to contact and measurable pipeline growth.
Premium traffic monetisation service connecting publishers with 200,000+ advertisers through an AI-driven auction system. Website and client dashboard fully developed on Laravel, featuring automated data synchronisation, performance analytics, and flexible payout modules. Outcome: seamless user experience, stable system performance, and simplified traffic management for global clients.
Personal website for a Cotswolds-based psychotherapist with integrated Calendly module for booking consultation slots and online payment functionality. Built on WordPress with a calm, minimalist design focused on accessibility and trust. Outcome: simplified appointment scheduling, secure online payments, and a smooth user journey for clients seeking therapy sessions.
International cargo transportation company. Website redesign and SEO for a service site, aimed at top positions for key search queries.
Clients & Partners
Frequently asked questions
How much does a UX audit cost?
From £530, which covers at least 12 hours of work and a one-hour call to go through the findings.
How long does it take?
From 7 working days. If you also order a full SEO audit and keyword research, the three are delivered together from 14 working days.
Can you make the changes for us?
Yes, as a separate project. Our web designer and developers can improve key pages, take on a full website design or build new landing pages.
Do we need analytics installed first?
It helps, but it is not essential. With Google Analytics 4 in place we can see where visitors drop off; without it, the audit relies more on our own walk-through of the site.
